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Studio Operations Manager

2 months ago

London, Greater London, United Kingdom Psycle Full time
Job Summary

This role is ultimately accountable for every aspect of the business from personnel, customer service, marketing, operations, and finance. You will have excellent communication and organizational skills, and the ability to manage your time effectively to ensure both the studio and its teams get what they need to operate smoothly.

Key Responsibilities
  • Studio Operations
    • Oversee daily studio operations including personnel, retail, and facilities
    • Manage staff scheduling to ensure studios run smoothly and efficiently
    • Conduct regular studio walkthroughs and inspections to ensure facilities are maintained to a high level and studios remain compliant with health and safety regulations
    • Oversee the daily checklists and maintenance logs completed by staff to ensure maintenance issues are escalated correctly and resolved quickly
    • Be responsible for managing stock levels, and stock ordering
    • Manage and drive studio performance by analyzing studio weekly analytics, working towards budgets/KPI targets set
  • Team Leadership
    • Hire, train, and nurture a strong team
    • Continually provide coaching, feedback, and follow-through to drive morale, engagement, happiness, knowledge, confidence, and skill set
    • Provide effective team/performance management by holding regular staff check-ins, team meetings, and assessments
    • Build creative team initiatives to ensure strong brand engagement from employees
    • Work closely with the Regional Manager to ensure we retain talent and focus on progression and upskilling individuals within the company
  • Community Marketing
    • Build strong relationships with the local community to drive new business into the studios as well as working on offering our community exclusive benefits
    • Work closely with the internal marketing team coming up with ideas to better promote the studio/offerings
    • Manage and drive studio performance by analyzing studio weekly analytics, working towards budgets/KPI targets set to focus on areas of the business where you can drive revenue/retention
  • Psycle Ethos
    • Work towards upholding Psycle Core values and upholding brand standards at all times
    • Lead by example and remain a brand ambassador within the studio and the external community
    • Help support the inclusivity of Psycle and ensure we push the business forward to being the best we can be