Utilities Coordinator

2 weeks ago

Torquay, Torbay, United Kingdom Network Plus Services Full time
Job Title: Utilities Administrator

We are seeking a highly organized and detail-oriented Utilities Administrator to join our team at Network Plus Services.

About the Role

As a Utilities Administrator, you will provide critical support to our Operations Support team, ensuring seamless communication with internal and external customers, as well as the management of our business and client database systems.

Key Responsibilities
  • Provide exceptional front-line telephone service to both internal and external customers, ensuring timely and professional communication.
  • Liaise with Supervisors and sub-contract teams to ensure programmes are delivered efficiently, meeting all client and operational requirements.
  • Maintain accurate and timely input and uploading of information into our works management systems, ensuring all issues are recorded and escalated.
  • Ensure the highest level of customer service is achieved, providing excellent customer satisfaction every time.
  • Collate, coordinate, and distribute operational job packs, ensuring all necessary information is available.
  • Provide daily and weekly reports as required, ensuring all service levels and objectives are met.
  • Contribute positively to the team, providing innovative solutions to problems and embracing change.
  • Report safety issues in line with Company procedures.
Requirements
  • Previous experience in an administrative role.
  • Proficient IT skills in Microsoft Office.
  • Ability to prioritize workload and work to tight deadlines.
  • Exceptional attention to detail.
About Network Plus Services

Network Plus Services is an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater.

We value the diversity of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment.

We want all our employees to feel valued and included, enabling everyone to thrive at work and understand the value of their contribution, regardless of background, identity, or circumstances.

Benefits

We offer a competitive salary based on experience, along with a full benefits package.

Network Plus Services is proud to be an Equal Opportunity Employer, celebrating diversity and not discriminating based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly, welcoming applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors, and military spouses/partners.

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