Transport Operations Manager

2 weeks ago

Middlesbrough, Middlesbrough, United Kingdom Leader Online Ltd Full time
Job Description

Job Title: Transport Operations Manager

Company: Leader Online Ltd

Reports to: Transport Manager

Job Summary

We are seeking an experienced Transport Operations Manager to lead our transportation planning team. The successful candidate will be responsible for overseeing the planning and scheduling of transportation activities, ensuring efficient and effective operations.

Key Responsibilities
  • Transportation Planning: Develop and manage daily routing plans to optimize performance and timely deliveries.
  • Order Processing: Accurately and timely process orders for warehouse operations teams to pick.
  • Cost Management: Ensure the most cost-effective delivery solution is selected on all occasions.
  • Issue Management: Work with customer services and depots to manage issues, delivery costs, and on-time-in-full (OTIF) performance.
  • Communication: Liaise with warehouse, purchasing, logistics, and other teams to align on fulfillment and stock.
  • Customer Support: Provide customer support via phone, collaborating with the customer service team when necessary.
  • Internal Communication: Update internal teams with the number of routes, drops, and pick-up orders; explore automation possibilities.
  • Damage Claims: Manage damage claims, liaising with customers and collating quotes for vehicle-related damages.
  • Reporting: Ensure all reports are completed accurately and on time, supporting the Transport Planning Team's KPIs.
  • Team Leadership: Lead and train members of the transport planning team, promoting a positive team environment and culture.
Requirements
  • Leadership Skills: Proven leadership and analytical skills, with experience in managing a team.
  • Industry Knowledge: Strong knowledge of the transportation industry, with experience in transportation planning and scheduling.
  • Communication Skills: Excellent communication skills, with the ability to liaise with various teams and stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to handle complex issues and find solutions.
  • Technical Skills: Proficient in transportation planning software and systems, with experience in data analysis and data entry.
Benefits
  • Competitive Salary: Salary dependent on experience.
  • Flexible Working Hours: Working hours are 10am-6pm with flexibility available.
  • Additional Benefits: Free parking, subsidized gym membership, cycle to work scheme, staff discounts.

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