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Box Office Assistant

2 months ago

London, Greater London, United Kingdom The Lost Estate Full time
About The Lost Estate

The Lost Estate is an immersive hospitality and arts company that brings classic stories to life, creating fantastical immersive worlds, packed with dining, mixology, theatre, and world-class performance.

Job Title: Box Office Assistant

We are seeking an experienced Box Office Assistant to join our fast-growing team. As a Box Office Assistant, you will be responsible for managing our box office communication channels and driving sales and upsells across multiple shows.

Key Responsibilities:
  • Drive sales of tickets and the upsell of products
  • Respond to customer enquiries via phone, email, social media and in person
  • Manage our waiting list and contacting wait list members when the relevant tickets become available
  • Manage our telephone reservation system to reduce no-shows and last-minute changes
  • Report of trends in both queries and feedback of guests to the Box Office Manager and wider team
Requirements:
  • 1-2 years in an art/events box office or sales and customer service department
  • Computer literacy and knowledge of specific ticketing platforms or software
  • Written English and ability to respond to guest emails incisively and charismatically
Benefits:
  • Free tickets to The Lost Estate shows (subject to availability)
  • Staff discount on drinks at The Lost Estate shows
  • Hybrid work model—work from home or the office
  • Late start/flexible hours when you need it
  • A workstation at our Earl's Court office