1st Line Infrastructure Engineer

2 weeks ago

Chippenham, Wiltshire, United Kingdom Peaple Talent Full time
Job Description

Peaple Talent has exclusively partnered with a leading technology service provider to recruit a 1st line infrastructure engineer with expertise in managing multiple client environments. The ideal candidate will have a passion for technology and a desire to develop their skills in a fast-paced environment.

This is a client-facing role that requires excellent commercial acumen and social skills. The successful candidate will take ownership of escalated issues from the Service Desk and work closely with the Network Infrastructure team to deliver technical support to a range of clients.

Key Responsibilities:

  • Provide 1st line customer-facing and remote support structure.
  • Provide internal IT support when required.
  • Helpdesk and incident management.
  • PC and server configuration.
  • Firewall configuration and troubleshooting.
  • Daily system checks, including backup monitoring and reporting.
  • Proactively and reactively deliver technical support to meet client demands and service level agreements.
  • Maintain and update internal client documentation and logging time and activities in a consistent and timely manner.
  • Ensure client satisfaction is achieved and maintained at all times.
  • Communicate diligently with customers, keeping them informed of incident progress, changes, or agreed outages.
  • Evaluate and escalate issues that cannot be completed or risk being completed within agreed service levels.
  • Remain up-to-date with current and future technologies emerging in the industry.

Technical Requirements:

  • At least one year of experience working as an IT/Support Engineer within an MSP or ISP.
  • Windows Server - Working knowledge of Active Directory, Group Policies, DNS, DHCP troubleshooting, and administration.
  • Microsoft Exchange / Exchange Online.
  • Microsoft Office 365 - Fundamentals of standalone Office 365 and Azure Sync environments.
  • Remote Desktop Servers.
  • Desktop Support - Windows / Mac / Remote Desktop Session / RDS Farms.
  • Networking protocols, including TCP/IP.
  • Excellent communication skills and the ability to deal with problems and technical issues in a pressurized and time-sensitive environment.
  • Experience as a support engineer in a service environment, particularly to SMEs.
  • Experience of the tech or ISP sectors.

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