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Retail Sales Associate
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.
Key Responsibilities
- Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve sales targets and drive business growth.
- Develop and maintain a thorough knowledge of our products and services, including features, benefits, and pricing.
- Upsell and cross-sell products and services to customers, identifying opportunities to increase sales and revenue.
- Manage customer complaints and issues, escalating to senior colleagues or management as necessary.
What We Offer
- A competitive hourly rate of £12.34 plus 20% on target commission.
- Online GP access, providing 24/7 support for you and your immediate family.
- Market-leading paid carer's leave, up to 2 weeks off for carers to support colleagues with family or friend care responsibilities.
- Equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, saving you hundreds of pounds every year.
- Support in carving your own career path, with opportunities for development and growth.
- Season Ticket Travel Loan, providing funds for travel to and from work.
- Volunteering days, allowing you to give back to your local community.
- Optional Private Healthcare and Dental, protecting you and your family.
About Us
At BT Group, we're passionate about developing our people and creating a culture that values diversity, inclusion, and belonging. We're committed to making a positive impact on our customers, communities, and the environment. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.
