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Apprentice Learning Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom University of Birmingham Full time
Job Title: Apprentice Learning Administrator

Job Summary:

We are seeking an experienced and organized individual to join our team as an Apprentice Learning Administrator. The successful candidate will provide administrative support to our apprenticeship programmes, ensuring the smooth delivery of operational activities and compliance with relevant regulations.

Key Responsibilities:

  • Provide administrative support to the apprenticeship team, including data management, record-keeping, and compliance with audit requirements.
  • Act as a point of contact for internal and external stakeholders, providing accurate and timely information and advice on university processes and procedures.
  • Communicate relevant information to students, staff, and external contacts, ensuring effective communication and collaboration.
  • Process data, monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
  • Use complex university systems and processes to research, manipulate, analyze, and interpret sets of data, producing routine reports.
  • Maintain working relationships with key stakeholders, fielding queries, receiving and dealing with disputes or complaints, and resolving promptly.
  • Offer advice and support to others on area of activity, promoting a culture of continuous improvement.

Requirements:

  • Evidence of skills and ability to undertake the role.
  • Experience of multitasking and delivery to an agreed timescale.
  • GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
  • Good IT skills with working knowledge of standard Microsoft Office software.
  • Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others, with scope for some choice and using your own judgment.
  • Ability to work on your own initiative, prioritizing work proactively, independently, and as part of a team.
  • Excellent communication skills, with the ability to communicate clearly and effectively with others.
  • A good understanding of how to deliver excellent customer service.
  • Experience of using and maintaining complex work systems, e.g., student databases/finance record systems/HR systems or equivalent, and an aptitude for learning new IT packages and systems.
  • Experience of supporting committees in a secretarial capacity.
  • The ability to cope with change in a fast-moving, dynamic environment where change is often required immediately.
  • An understanding of the importance of equality and diversity in the workplace.
  • The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Working Environment:

This role will be based in the College of Social Sciences at the University of Birmingham, working as part of a team to deliver high-quality administrative support to our apprenticeship programmes.

What We Offer:

We offer a competitive salary, a dynamic and supportive working environment, and opportunities for professional development and growth.