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ITIL Service Lead
2 months ago
Job Summary:
Talent is seeking a highly skilled ITIL Service Lead to join our team and drive digital transformation within our organization. As a key member of our IT department, you will be responsible for overseeing the provision of excellent IT customer services and ensuring the effective management of our IT infrastructure.
Key Responsibilities:
- Vendor Management: Develop and implement strategies to maximize value from our contracts and supply chain, ensuring effective management of our IT vendors.
- Incident and Problem Management: Lead the investigation and resolution of incidents and problems, ensuring minimal disruption to our IT services.
- Change Management: Oversee the implementation of changes to our IT services, ensuring minimal disruption and adherence to best practice methodologies.
- Configuration Management: Maintain accurate information about our IT assets and their relationships, ensuring effective management of our IT infrastructure.
- Release Management: Ensure the integrity of our live environment is protected and that the correct components are released, minimizing the risk of disruption to our IT services.
- Asset Management: Ensure accurate and up-to-date information about our technology assets, ensuring effective management of our IT assets.
- Service Transition: Oversee the acceptance of new products and services, ensuring they meet our service acceptance criteria and are fit for purpose.
Requirements:
- Significant experience of overseeing IT change and/or release management in a large organization.
- Competence in best practice change management methodologies, such as ITIL v3 or v4.
- Recognized project management qualification and postgraduate qualification or equivalent experience.
- Excellent stakeholder management and communication skills.
About Us:
Talent is a leading organization in the field of digital transformation, and we are committed to delivering exceptional IT services to our customers. We are seeking a highly skilled ITIL Service Lead to join our team and drive digital transformation within our organization.
