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Digital Transformation Product Specialist

2 months ago

London, Greater London, United Kingdom Lorien Full time
Lorien is seeking a skilled Product Analyst to lead activities with Product Owners and delivery teams to translate customer needs into high-level technical specifications. The ideal candidate will have experience with multichannel contact centre solutions and Oracle CX SaaS products. Key responsibilities include leading work alongside the Product Owner to clarify user needs, planning implementation, and answering queries through the development process. The successful candidate will also oversee product development and configuration of solutions, build integration plans, and supervise testing schedules. If you have a passion for Digital Transformation projects and are interested in technology trends, we encourage you to apply.

**Key Responsibilities:**

* Lead activities with Product Owners and delivery teams to translate customer needs into high-level technical specifications
* Experience with multichannel contact centre solutions and Oracle CX SaaS products
* Oversee product development and configuration of solutions
* Build integration plans and test plans
* Supervise testing schedules for completed systems or products

**Requirements:**

* Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis
* Passionate about working on Digital Transformation projects and interested in technology trends
* Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect or Content Guru
* Experience with Oracle CX SaaS products

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

If you are a motivated and experienced Product Analyst looking for a new challenge, we encourage you to apply.