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IT Support Specialist

2 months ago

WestonsuperMare, North Somerset, United Kingdom Weston College Group Full time
About the Role

We are seeking a highly skilled and experienced IT Support Technician to join our team at Weston College Group. As an IT Support Technician, you will play a critical role in providing technical support and assistance to our staff and students.

Key Responsibilities
  • Provide Technical Support: Respond to and resolve technical issues and queries from staff and students in a timely and professional manner.
  • Lead by Example: Demonstrate and promote best practices in IT security and compliance to ensure the integrity of our systems and data.
  • Manage User Accounts: Create, update, and manage user accounts and access permissions to ensure secure and efficient access to our systems and resources.
  • Device Management: Oversee the management and maintenance of end-user devices, including hardware and software updates, and ensure that all devices are properly configured and secured.
Requirements
  • Technical Qualifications: Hold a Level 3 or above technical qualification in a relevant field, such as IT or computer science.
  • Experience: Have at least 2 years of experience in providing technical support and assistance in a similar role.
  • Skills: Possess excellent knowledge of Microsoft operating systems and Microsoft Office products, as well as experience in administering user accounts via Active Directory and Microsoft 365 admin center.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.
  • Flexible Working: Flexible working arrangements, including hybrid working options.