Customer Service Coach

2 weeks ago

Wigston Magna, Leicestershire, United Kingdom Zoro UK Full time
{"title": "Customer Service Coach", "content": "Job Summary

Zoro UK is a dynamic and innovative company in the Industrial MRO market, seeking a skilled Customer Service Coach to join our team. As a key member of our Customer Service and Sales team, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Onboard new starters and ensure Customer Service Standards are embedded from Day 1.
  • Support implementation and ongoing development of Salesforce.
  • Work alongside Customer Service and Customer Account Team Leaders and Managers to identify training gaps and develop plans to address.
  • Maintain training matrix for both Customer Service and Customer Account Agents.
  • Provide on-the-job coaching and experience of coaching team members.
Requirements
  • Experience of Salesforce or similar.
  • Working knowledge of Excel and Word to create training material.
  • Knowledge of SAP or similar.
What We Offer
  • 33 days of annual leave including bank holidays.
  • Buy scheme of up to 5 days.
  • Staff discount on our website.
  • Brilliant pension contribution (8% from Zoro UK).
  • Medical, personal accident, life, and income protection insurance.
  • Attractive company sick pay.
  • Enhanced Maternity and Paternity leave.
  • Cycle to Work Scheme.
  • Company quarterly events.
  • Bright, spacious, modern offices with free teas, coffees, soft drinks, and nibbles.
", "lang_code": "en-US"}

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