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Guest Relations Host

2 months ago

London, Greater London, United Kingdom Raffles London at The OWO Full time
Guest Relations Host - London

Raffles London at The OWO embodies the elegance and legacy of Raffles, situated in one of the most historic locations in the world. This exquisite Grade II* listed Edwardian structure has been reimagined to feature 120 luxurious rooms and suites, alongside a collection of 85 remarkable branded residences. The OWO destination boasts nine dining establishments and three bars, including a signature venue by renowned chef Mauro Colagreco. The Guerlain spa and Pillar Wellness provide state-of-the-art wellness experiences, while the grand ballroom, The Whitehall, accommodates up to 600 guests, making it ideal for various special events.

Within these storied walls, where influential leaders once shaped history, guests are invited to forge new and inspiring connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.


An outstanding opportunity awaits for a Guest Relations Host to join the Raffles London at The OWO.

Reporting to the Head Host, you will be tasked with delivering exceptional service to guests in a friendly, prompt, and efficient manner, ensuring an outstanding experience for both guests and members. A comprehensive understanding of menu offerings and operational systems is essential.

Key Responsibilities:

  • Addressing guest inquiries with warmth and efficiency
  • Maintaining thorough knowledge of menu items and services
  • Adhering to proper reporting protocols when issues arise
  • Upholding grooming standards, including uniform appearance and personal hygiene
  • Courteously assisting callers and accurately relaying messages
  • Possessing a solid understanding of the restaurant's seating arrangements
  • Accompanying guests to their tables and ensuring their comfort
  • Orienting guests about the restaurant and addressing inquiries regarding the brand, concept, cuisine, and featured artists
  • Complying with restaurant security, fire safety regulations, and health standards
  • Implementing sustainable practices in daily operations regarding waste management and procurement
  • Performing additional duties as assigned, which may include working in different departments or restaurants.

Who We Are Looking For:

  • Exceptional interpersonal skills that foster a positive work culture
  • Open-mindedness and a willingness to learn
  • A positive and enthusiastic demeanor
  • Prior experience in customer service within the hospitality, leisure, or retail sectors (LQA standards)
  • Strong grooming and presentation standards
  • Effective communication skills, both verbal and written
  • Relevant experience in a host role


Why Join Our Raffles Team?

By joining one of the world's premier hotels, you will enjoy a range of benefits, including:

  • 28 days of holiday, including public holidays, plus an additional day for each year of service up to five years (totaling 35 days).
  • Complimentary meals during shifts.
  • Free dry cleaning for uniforms.
  • Employer pension contribution of 3%.
  • Enhanced sick leave benefits.
  • Improved maternity, paternity, and adoption pay.
  • Life assurance equivalent to one times your salary.
  • Employee assistance program, offering virtual GP services and financial advice.
  • Season ticket loans and a cycle-to-work scheme.
  • Colleague gifting for special occasions.
  • Paid time off for moving or volunteering for a charity of your choice.
  • Internal training and development programs tailored to your needs.
  • Engaging events, including quizzes, team runs, and festive celebrations.
  • Employee benefit card providing discounts of up to 30% at Accor properties worldwide and Raffles London dining outlets.
  • Global career development opportunities across Accor's extensive brand portfolio.

Our Raffles Values:

Be You: Embrace creativity, innovation, and enthusiasm, showcasing your unique personality.

Be Kind: Exhibit humility and generosity through meaningful connections with colleagues and guests.

Be Happy: Uplift colleagues and guests through joyful interactions and a positive attitude.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Show care and responsibility in your role, making a tangible impact on the business.