About the Role

We are seeking a highly skilled and experienced Systems Engineer to join our team at Synectics. As a key member of our technical team, you will play a pivotal role in delivering bespoke solutions to our customers, ensuring that their technical requirements are met and exceeded.

Key Responsibilities

• Provide onsite and offsite technical support to our customers, ensuring that their systems are running smoothly and efficiently.
• Configure and deploy our software solutions to meet customer specifications, working closely with our sales and project management teams.
• Manage large-scale projects, collaborating with key stakeholders to ensure successful delivery and implementation.
• Develop and maintain a deep understanding of our software solutions, identifying areas for improvement and implementing innovative solutions.
• Provide technical expertise to our pre-sales and sales teams, supporting the development of sales quotes and proposals.
• Work closely with our project manager and systems integrators to achieve deliverables across the sales and integration cycle.
• Resolve technical issues in compliance with established processes, ensuring timely escalation and resolution.
• Provide an open forum for questions and best practices, supporting the evolution of our software implementation and integration.
• Deliver high-quality system handover documentation to project stakeholders.
• Ensure the proper recording of issues encountered in the field, using our ticket system and CRM tool.

Requirements

• Excellent communication and problem-solving skills, with a strong analytical mindset.
• Proven experience in providing technical solutions for enterprise customers, with a deep understanding of networking principles and IP protocols.
• Experience with Cloud technologies, IP video systems, and server virtualization concepts.
• Clear understanding of TCP, IP, and UDP protocol stack, as well as network storage principles and best practices.
• Proven technical training in software and/or IT verticals in fast-paced environments.
• Must hold a full driver's license.

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK.

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion.