Quality Assurance Specialist
1 month ago
We are seeking a highly skilled Quality Assurance Specialist to join our Trust & Safety team at TikTok. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and safety of our content across all of our applications.
Key Responsibilities- Conduct quality assessment work by evaluating the quality of policy application in content reviewed in French markets.
- Conduct root cause data analysis and summary of findings.
- Provide QA reports to content quality centre team members and act as liaison with them to ensure consistent quality measurements throughout the operation.
- Work closely with Local Operations and Safety teams and act as escalation point of contact for policy-related questions, issues, and solutions.
- Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.
- More than ten-month experience working on content quality, safety, or policy in a major tech or media company.
- Deep understanding of European online safety, privacy, and expression issues.
- Strong attention to detail and ability to work independently.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Resilience and commitment to self-care to manage the emotional demands of the role.
- Ability to work differing work shifts as required.
- Fluent in required language and professional fluency in English (written and verbal).
- Bachelor's degree is preferred, however, not essential.
- Proven track record of working with co-workers across different countries is preferable but not required.
TikTok is committed to the wellbeing of all our employees and promises to provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.
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