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Front Desk Associate

2 months ago

Ashford, Kent, United Kingdom N.E. Recruitment Full time

Job Summary:

N.E. Recruitment is seeking a skilled and experienced Front Desk Associate to join our team at a hotel in the Ashford area of Kent. As a Front Desk Associate, you will be responsible for ensuring the effective running of the hotel reception desk, providing exceptional customer service, and maintaining high standards of service and guest satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in and check-out procedures, room assignments, and key management.
  • Process payments, handle guest complaints, and maintain accurate records of guest interactions.
  • Work collaboratively with other hotel staff to ensure seamless service delivery and maintain a positive and welcoming atmosphere.
  • Perform administrative tasks, such as data entry, filing, and maintaining accurate records.

Requirements:

  • Previous experience in a hotel reception or customer service role, preferably in a similar environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Basic computer skills and proficiency in hotel management systems.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate of £11.74, plus other company benefits.
  • The opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service.
  • Training and development opportunities to enhance your skills and career prospects.