Floor Supervisor

3 weeks ago


City of London, United Kingdom Pan Pacific London Hotel Limited Full time
Job Summary

An exciting opportunity to work at a renowned hospitality establishment. Pan Pacific London Hotel Limited is a multi-award-winning hotel seeking talented individuals to join its team as the hotel continues to grow and expand.

About Us

Pan Pacific London Hotel Limited is a Forbes Travel Guide Five-Star Property, recognized for its exceptional service and luxurious hospitality. Our team is dedicated to delivering sincere and gracious service to every guest who appreciates luxurious hospitality.

Key Responsibilities

  • Maintain high standards of service on the floor, ensuring a seamless guest experience.
  • Liaise with security to streamline the guest entrance process, ensuring a smooth and efficient arrival experience.
  • Greet, seat, and host guests, take and deliver orders, and explain the menu to guests and staff.
  • Train the team and implement Standard Operating Procedures (SOPs) to maintain consistently high levels of service.
  • Support the General Manager and Assistant Manager in maximizing income potential and controlling overheads.
  • Be manager on duty when required, managing the cash up, guest complaints, maintaining the atmosphere, and overseeing a shift.

Benefits of Working with Us

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire
  • Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments
  • Culture Club Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks

About Pan Pacific London Hotel Limited

Pan Pacific London Hotel Limited is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America, and Europe, including seven development properties to be launched by 2025. Our passion for excellence is our promise, and we strive to deliver sincere and gracious service to every guest who appreciates luxurious hospitality.


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