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Automotive Service Advisor

2 months ago


Sidcup, Greater London, United Kingdom Jago Consultants Full time
Service Advisor Job Description

We are seeking an experienced Service Advisor to join our prestigious automotive dealership in the Sidcup area. As a Service Advisor, you will be responsible for managing service telephone and walk-in enquiries, meeting and greeting customers, and progressing and updating customers throughout the day.

Key Responsibilities:
  • Manage all service telephone and walk-in enquiries
  • Meet and greet customers, qualify and identify customer's needs for vehicle drop-off
  • Progress and update the customer throughout the day
  • Discuss and up-sell additional work to the customer
  • Advise and forward diarised unsold work
  • Carry out inspections where necessary prior to handover to customer
Requirements:
  • Previous experience as a Service Advisor
  • Proven customer service experience skills
  • Teamwork
  • Ability to multi-task
  • Ability to work to deadlines
  • Confident and professional communication skills
  • Highly organized
  • A good technical knowledge of vehicles
  • A positive, customer-focused attitude and approach to your work
  • A valid driving licence

For more information on this Service Advisor role, please contact Jamie at Jago Consultants.