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Office Operations Assistant
2 months ago
About the Role:
This is an exciting opportunity to join Taylor Rose as a skilled Administrative Support Specialist. As a key member of our team, you will play a vital role in ensuring the smooth operation of our office.
Key Responsibilities:
- Portal Tasks:
- Conduct ID checks and AML checks to ensure compliance with regulatory requirements.
- Verify data integrity and resolve conflicts to maintain accurate records.
- Process live status file openings and address file opening issues in a timely manner.
- Client Portal Helpdesk:
- Provide exceptional customer service by responding to phone calls and online chats from clients.
- Collaborate with IT and external suppliers to resolve technical issues with the client portal system.
- Work closely with fee earners and branch support staff to address matter-related inquiries.
- Administrative Support:
- Perform general administrative tasks, including client greeting and outgoing post.
- Manage the centralized Mattersphere System Database and create associate contacts.
- Process branch office requests for data changes and maintain accurate records.
- Reprographics Function:
- Produce bundles, index services, and binding services to meet client requirements.
- Provide large print volume facilities, specialist print and copy services, and document scanning and digitization services.
- Create CDs/DVDs and upload files securely using USB drives.
Requirements:
- Excellent attention to detail and ability to multitask in a fast-paced environment.
- Professional, honest, flexible, and reliable attitude and approach.
- Strong communication skills and ability to communicate at all levels and across all departments.
- Able to work within a team and independently, demonstrating initiative and a strong work ethic.
- Ability to prioritize workload and adapt to change.
- Proficient in Microsoft Office and case management systems.
- Ability to travel to other offices to provide support when required.
