Revenue and Benefits Officer

2 months ago


Cambourne, United Kingdom BDS (Northern) Limited Full time
BDS are recruiting for a Revenues & Benefits Officer based in the UK.

As a key member of our team, you will be responsible for maintaining the Council Tax database, with a focus on providing exceptional customer service through telephone and correspondence.

Your duties will include working with system reports and spreadsheets, processing arrangement request forms, and handling customer inquiries via our website.

You will also be responsible for managing accounts subject to recovery and enforcement, including reminders, final notices, summonses, and attachment to earnings or benefits.

We offer a hybrid work option for this role.

The ideal candidate will possess:

* Excellent written and oral communication skills

* A caring and professional approach

* High levels of numeracy and literacy

* Strong negotiation skills

* Proficiency in Office 365 and a willingness to learn new software

* Organizational and methodical skills

Experience in a debt recovery environment is desirable.

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