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Quality Assurance Manager

2 months ago

Sunderland, Sunderland, United Kingdom Devonshire Appointments Full time £26,000
Quality Assurance Manager

  • Location: Sunderland (On-site with Hybrid Option)

Devonshire Appointments is seeking a Quality Assurance Manager to become a vital part of our Risk and Compliance division within a leading communications organization.

This role encompasses a diverse array of responsibilities, including risk oversight, compliance verification, quality assurance, operational governance, data analysis, and performance evaluation. The successful candidate will collaborate closely with the Operations, Client Services, Production, and Development teams.

Key Responsibilities:

  • Evaluate the impact of modifications in operational workflows.
  • Detect procedural vulnerabilities within Standard Operating Procedures.
  • Scrutinize any alterations made to process documentation.
  • Supervise the completion of Risk Control Self-Assessments in Inbound Operations, with findings reported to Client Services on a monthly basis.
  • Oversee all incidents related to quality assurance.
  • Assess investigations submitted by relevant departments, evaluating the quality of work against established success criteria and providing constructive feedback.
  • Draft non-conformance reports for client distribution.
  • Deliver daily Management Information reports to senior leadership and other key stakeholders.
  • Conduct regular data analysis concerning non-conformances, identifying trends for developmental focus.
  • Perform sample audits on behalf of clients and provide Risk Control Self-Assessment documentation on a monthly and quarterly basis.
  • Conduct internal audits of processes and ensure preventative measures are implemented by each department regarding quality incidents.
  • Execute sample quality checks across various operational processes to ensure staff comprehension of quality standards in their tasks.
Required Experience:

  • Proven leadership and management capabilities
  • Exceptional written and verbal communication skills
  • Proficiency in Microsoft Excel (preferred but not mandatory)
  • Familiarity with Risk Management and Internal Controls
  • Understanding of Incident Management principles
  • Strong organizational skills with the ability to ensure timely resolution of client inquiries
  • Self-driven, independent, and proactive approach.

This position will initially require on-site presence, with a Hybrid work option available after evaluation.

Devonshire Appointments is committed to fostering an inclusive workplace and encourages applications from individuals of diverse backgrounds. All qualified candidates will be considered without regard to gender, race, religion, age, disability, sexual orientation, or marital status.