Branch Operations Manager

2 weeks ago


East Sussex, United Kingdom Alchemy Global Talent Solutions Full time
Branch Manager Opportunity

Alchemy Global Talent Solutions is currently working with a moving and relocation company based in East Sussex who are looking to recruit a Branch Manager. This is a position accountable for the branch's overall performance, ensuring compliance, customer satisfaction, operational efficiency, and profit targets are met.

The successful candidate will play a hands-on role in the day-to-day functions of the business, overseeing finances, profit-making plans, and ensuring accurate systems and timely deadlines. They will also be responsible for site staff management, including hiring, firing, managing absences, performance reviews, and providing training and development.

Key Responsibilities:

  • Oversee depot finances and profit-making plans to meet financial, operational, and business goals.
  • Ensure efficient communication of corporate policies, legal and statutory rules, and company information.
  • Manage site staff, evaluate schedules, and predict resource availability to maximize crew and transportation use.
  • Handle personnel matters, including hiring, firing, and performance reviews.
  • Encourage a culture of high standards and accomplishment by communicating goals, key performance indicators, and corporate objectives.
  • Serve as the point of contact for customer complaints, damages, and invoice processing issues.
  • Assess branch facility needs and provide senior managers with options and cost estimates.
  • Manage storage records and space proactively to meet fulfillment and profit goals.
  • Support the sales and operations team as needed.

Requirements:

  • Previous branch management experience in the moving sector.
  • Knowledge of profit and loss management.
  • Ability to solve problems, drive sales performance, and think strategically.
  • Knowledge of vehicle, site, and workplace health and safety, as well as fleet management.
  • Strong written and verbal communication skills.
  • Ability to perform under duress.
  • Organized and goal-oriented mindset.

If you are interested in this position, please reach out to Alchemy Global Talent Solutions today.


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