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Service Operations Assistant

2 months ago

Lancashire, United Kingdom Lancashire County Council Full time

Salary: £23,893 - £25,979 Per Annum | Part-time, 25 hours per week | Fixed term until 31/08/2025

Department: Asset Management Service

Position: Service Support Officer

Salary Range: £23,893 - £25,979 (Grade 6)

Note: This position is not eligible for international sponsorship.

Opportunity: Temporary or Secondment Role (please ensure clearance with line management prior to application).

About Lancashire County Council:

At Lancashire County Council, we strive to enhance the quality of life for all residents and visitors. As the fourth largest local authority in England, we play a crucial role in the education of over 170,000 children across 628 schools. Our mission is to serve the community by fostering a sense of pride in our diverse heritage and environment. Our strategic priorities include improving service delivery, protecting our natural surroundings, promoting economic development, and supporting vulnerable populations.

The Asset Management Service is responsible for the strategic oversight of the council's properties, educational institutions, and transportation assets, ensuring alignment with our Corporate Strategy and effective service delivery throughout the region.

Key Responsibilities:

We are looking for a proactive Service Support Officer to collaborate within the Asset Management's Service Support Team.

Candidates are encouraged to review the role profile and key responsibilities to illustrate how they meet the necessary qualifications for this position.

The Service Support Team offers specialized administrative and technical assistance across the service. We seek an enthusiastic and driven Service Support Officer to join our friendly and supportive team, contributing to essential functions within Asset Management.

Candidates should possess strong critical thinking abilities, innovative problem-solving skills, and experience in managing complex challenges effectively. Excellent verbal and written communication skills are essential for supporting senior management and stakeholders within the Asset Management Service. Attention to detail, motivation, and a willingness to go above and beyond are crucial, along with familiarity with corporate systems such as PPMS and HAMS.

If you are passionate about improving systems and processes and eager to gain experience in a strategic service while developing new skills, this role may be a perfect fit for you.

Team responsibilities will include:

  • Managing daily operations related to office services
  • Providing comprehensive support to senior management
  • Identifying and implementing procedural enhancements to improve service delivery and customer satisfaction, including analyzing management data for senior colleagues
  • Handling Oracle Fusion procurement tasks, such as ordering equipment
  • Processing invoice payments
  • Offering systems support for work scheduling via the Programme & Project Management System (PPMS)
  • Coordinating and organizing administrative and financial systems and procedures
  • Reviewing and improving administrative and clerical processes
  • Taking minutes and noting actions during service-related meetings
  • Assisting with recruitment activities, including interview scheduling
  • Managing Freedom of Information requests and inquiries from Councillors
  • Overseeing a team mailbox

Application Process:

When submitting your application, please ensure that you specifically demonstrate how you meet each essential criterion outlined in the person specification, in line with the responsibilities detailed above. If you feel you possess relevant qualities that may not meet the criteria, please provide evidence in your application.

Essential Car User Requirement:

This position requires an essential car user; candidates must provide a vehicle for work-related duties and possess valid insurance for business use, along with a current and clean driving license. Consideration may be given to applicants who, due to a disability, are unable to drive.

Why Join Us:

Benefits:

  • Flexible working arrangements to promote a healthy work-life balance through our hybrid working model.
  • Up to 32 days of annual leave, in addition to bank holidays, with extra days during the Christmas period and the option to purchase additional leave.
  • Comprehensive benefits package, including discounts on various products, hybrid car lease schemes, long service awards, Medicash, support groups, cycle-to-work schemes, free eye tests, and more.
  • Generous public sector pension scheme with significant employer contributions, offering tax relief and National Insurance savings through salary sacrifice arrangements.
  • Opportunities for personal and professional development, including qualifications and career progression for the right candidate.

Development Opportunities:

We provide support and development throughout your career journey, including time for reflection and supervision, opportunities for qualifications, multidisciplinary initiatives, and mentoring. Most importantly, you will have the chance to make a meaningful impact, feel valued, and achieve the job satisfaction you have always desired.

Commitment to Inclusivity:

Lancashire County Council is dedicated to building a workforce that reflects the diversity of our community, encouraging applications from individuals of all ages, abilities, genders, sexual orientations, ethnic backgrounds, and faiths. We aspire to create an inclusive workplace where everyone can feel comfortable being themselves.