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Delivery Excellence Specialist

2 months ago


Hawes, North Yorkshire, United Kingdom Heatly Full time
Job Description

Overview

The primary purpose of the Software Delivery Manager is to oversee the end-to-end delivery of software projects, ensuring that they are completed on time, within budget, and to the highest quality standards. This role involves coordinating cross-functional teams, managing client expectations, and driving the successful implementation of software solutions that align with business goals.

Key Responsibilities

  1. Project Delivery
  • Project Planning and Execution
    • Develop and manage project plans, timelines, and budgets to ensure successful delivery.
  • Team Coordination and Leadership
    • Lead and support cross-functional teams, ensuring alignment with project goals.
  • Stakeholder Management
    • Manage client and stakeholder relationships, ensuring expectations are met and concerns addressed.
  • Risk Management and Continuous Improvement
    • Identify risks, implement mitigation strategies, and improve processes for better project outcomes.
Stakeholder Management
  • Expectation Alignment
    • Ensure stakeholder expectations are aligned with project objectives and deliverables.
  • Communication
    • Provide regular updates and transparent communication to stakeholders throughout the project.
  • Relationship Building
    • Foster strong, trust-based relationships with all key stakeholders.
  • Issue Resolution
    • Address stakeholder concerns promptly and effectively to maintain project momentum.
Team Coordination
  • Task Assignment
    • Allocate tasks effectively based on team members' skills and project needs.
  • Collaboration Facilitation
    • Foster a collaborative environment for seamless teamwork and information sharing.
  • Progress Monitoring
    • Track team progress to ensure alignment with project timelines and goals.
Process Improvement
  • Identify Inefficiencies
    • Regularly assess processes to identify areas for improvement.
  • Implement Best Practices
    • Introduce and standardize best practices to enhance workflow efficiency.
  • Feedback Integration
    • Gather and incorporate team and stakeholder feedback to refine processes.
Monitor Outcomes
  • Evaluate the impact of process changes and adjust strategies as needed for continuous improvement.
Performance Monitoring
  • KPI Tracking
    • Regularly track key performance indicators to measure project and team success.
  • Data Analysis
    • Analyze performance data to identify trends, strengths, and areas needing improvement.
  • Progress Reporting
    • Provide timely performance reports to stakeholders and management.
  • Actionable Insights
    • Develop and implement action plans based on performance insights to drive improvements.

Qualifications

  • Education
    • Bachelor's Degree in Computer Science, Engineering, or a Related Field and a strong educational foundation in technical disciplines is crucial.
  • Project Management Certification
    • Qualifications such as PRINCE2, PMP, or Agile certifications (e.g., Certified ScrumMaster) are highly desirable.

Experience

  • Complex Software Projects
    • Hands-on experience in software development or engineering is often essential for understanding the technical aspects of delivery and extensive experience managing complex software projects, ideally in a similar role.
  • Project Management Skills
    • Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and tools.
  • Leadership
    • Demonstrated ability to lead and motivate cross-functional teams.
  • Communication
    • Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences.
  • Problem-Solving
    • Strong analytical and problem-solving skills, with the ability to anticipate and mitigate risks.
  • Time Management
    • Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously.

Desirable

  • Project Management Professional (PMP) or similar certification.
  • Experience with specific project management tools (e.g., Devops).
  • Knowledge of AI-based solution building.

Additional Information

We offer a wide range of benefits to our colleagues, such as access to our WeCare programme, with a 24/7 online GP, mental health support and virtual wellbeing. We also offer gym discounts, RAC breakdown cover, savings with providers such as Dell and Vodafone, enhanced maternity/paternity leave, and many more.