Quality Management Director
4 days ago
About the Role:
We are seeking a highly skilled and experienced Senior Manager for Quality Management to join our team at Addition+. As a key member of our property management team, you will be responsible for overseeing the day-to-day management of residential blocks, ensuring that properties are maintained to the highest standards while providing excellent customer service to residents and stakeholders.
Key Responsibilities:
- Manage a portfolio of residential blocks, ensuring compliance with all health, safety, and legal requirements.
- Oversee property maintenance and repair works, ensuring that all issues are addressed promptly and efficiently.
- Coordinate with contractors and suppliers to ensure high-quality work is delivered on time and within budget.
- Prepare and manage service charge budgets, keeping accurate records of all expenditures.
- Conduct regular property inspections to identify and address maintenance issues or non-compliance.
- Handle all resident inquiries, complaints, and requests in a timely and professional manner.
- Ensure that all property insurance, certifications, and compliance checks are up to date.
- Organise and attend residents' meetings, providing clear updates on property management issues.
- Liaise with freeholders, leaseholders, and other stakeholders to ensure smooth property operations.
- Keep up to date with legislation affecting property management, ensuring full compliance with relevant regulations.
Requirements:
- Proven experience in managing residential properties or blocks.
- Strong understanding of property management legislation, including health and safety, and leasehold regulations.
- Proficient in property management software and general IT skills.
- Full driving license (preferred but not essential).
What We Offer:
- Competitive salary based on experience.
- Pension scheme.
- 25 days annual leave plus bank holidays.
- Opportunities for professional development and training.
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