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Property Manager
2 months ago
Company Overview: Deverellsmith is a leading force in the UK's private rented sector, backed by industry heavyweights. Our client is dedicated to providing top-tier, modern family homes for rent, revolutionising property management with well-designed neighbourhoods and exceptional service.
About the Role: We're seeking a Senior Property Manager to join our growing team. As the main point of contact for tenants, you'll handle everything from move-ins to day-to-day inquiries and maintenance requests. Your mission is to ensure tenant satisfaction and maintain high standards.
Key Responsibilities:
- Tenant Liaison: Handle all tenant inquiries from move-in to check-out, providing exceptional customer service and resolving any issues promptly.
- Property Management: Oversee check-ins, check-outs, and deposit releases, ensuring seamless transitions and accurate record-keeping.
- Issue Resolution: Manage and resolve incidents, including out-of-hours emergencies, demonstrating a proactive and solution-focused approach.
- Compliance: Ensure properties meet all legislative requirements, maintaining a high level of regulatory compliance and risk management.
- Maintenance Coordination: Log and manage repair requests and contractor assignments, ensuring timely and cost-effective resolutions.
- Inspections: Conduct property inspections and move-in demonstrations, providing detailed reports and recommendations for improvement.
- Community Engagement: Foster strong tenant and community relationships, promoting a positive and inclusive living environment.
- Financial Management: Manage arrears and maintain accurate records, ensuring timely and effective financial management.
- Reporting: Provide regular updates to the Head of Department, highlighting key performance indicators and areas for improvement.
Ideal Candidate Will Have:
- Experience: Proven experience in property management, preferably in BTR, PBSA, or leasing agencies, with a strong track record of success.
- Qualifications: ARLA qualification is essential, demonstrating a high level of expertise and knowledge in the field.
- Skills: Outstanding customer service, communication, and organisational skills, with the ability to work independently and as part of a team.
- Personality: Dynamic, driven, and passionate about property management, with a strong sense of autonomy and a collaborative team player.
- Problem-Solving: Innovative with a knack for resolving issues, with a strong focus on finding solutions and improving processes.
- Confidentiality: Strict adherence to confidentiality, maintaining the highest level of discretion and professionalism.
Benefits:
- Competitive Salary: An attractive package with performance-based bonuses, reflecting the company's commitment to rewarding and retaining top talent.
- Career Growth: Opportunities for professional development and advancement, with a clear career path and support for continued learning and growth.
- Supportive Environment: A collaborative and supportive team culture, with a strong focus on teamwork, open communication, and mutual respect.
- Comprehensive Benefits: A comprehensive benefits package, including health insurance and a pension plan, demonstrating the company's commitment to the well-being and security of its employees.
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