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IT Support Specialist

2 months ago

York, York City, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at Adecco UK Limited. As a key member of our IT department, you will be responsible for providing high-level technical support to our retail, head office, and warehouse personnel.

Key Responsibilities
  • Provide timely and quality support to end-users, including troubleshooting and resolving technical issues.
  • Act as the first point of contact for retail support, including EPOS, Back Office, and associated infrastructure.
  • Build strong relationships with end-users and IT team members to ensure seamless support.
  • Escalate complex issues to the IT Service Desk Manager and other IT team members as needed.
  • Support the team in scheduling, provisioning, and undertaking new EPOS/Back Office installations.
  • Document and maintain settings and configurations for hardware and software.
  • Ensure compliance with company and IT policies, including software license management, PCI compliance, and asset management.
Requirements
  • Previous IT support experience or an IT-related degree.
  • Excellent customer service skills, with the ability to build rapport easily.
  • Troubleshooting, diagnostic, or IT support skills.
  • Windows Server administration skills.
  • UK Driver's license.
About Us

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website.