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Administrative Coordinator

2 months ago

Lichfield, United Kingdom Smiths Business Supplies Full time
Job Title:
Office Administrator

Job Overview:
As an Office Administrator, you will play a crucial role in ensuring smooth operations within our organization. Your primary responsibilities will include:

  • Delivering exceptional customer service to our clientele, ensuring a seamless purchasing experience.
  • Responding to incoming inquiries and calls from customers.
  • Inputting orders into the Prima back-office system accurately.
  • Providing customers with detailed product information and quotations.
  • Communicating delivery details for customer orders.
  • Managing our recycling service setup and collection processes.
  • Maintaining and creating contacts in the Prima system, alongside online account monitoring.
  • Coordinating timely engineer call-outs and managing administration related to engineer jobs and supplier invoices.
  • Continuously enhancing skills to uphold high service standards for our customers.
  • Distributing marketing materials to our customer base.
  • Overseeing management of Proof of Delivery (POD) documents, handling faulty inquiries, returns, credits, and liaising with the Managing Director.
  • Assisting Sales Consultants by preparing specific quotations for customers.
  • Developing existing accounts to maximize their purchasing potential with our company.

Qualifications:
We require a minimum of 2 years of experience in an administrative capacity, ideally within a related industry.

Essential Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Capability to work independently as well as collaboratively in a team.
- Keen attention to detail and accuracy.

Personal Attributes:
- Professional and friendly demeanor.
- Proactive approach to problem-solving.
- Ability to manage confidential information with care.

Working Environment:
Location:
Office-based, with potential for occasional remote work.

Hours:
Standard business hours, with flexibility for overtime or special events as needed.

Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
- A supportive and collaborative workplace culture.

At Smiths Business Supplies, we are committed to fostering a collaborative environment where every team member's contribution is valued. Our goal is to expand our presence as a leading IT and office supplies provider in the UK, and we seek dedicated individuals eager to contribute to our success.