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Operations Assistant

2 months ago

Gillingham, Kent, United Kingdom Lighthouse Safety Full time

Join Our Team at Lighthouse Safety

We are seeking a motivated and enthusiastic individual to become a vital part of our organization.

Are you ready to contribute positively to a dynamic and expanding Health and Safety Training and Consultancy firm?

Key Responsibilities

  • Welcome and assist course participants at our headquarters, fostering strong relationships with clients.
  • Handle incoming calls with professionalism.
  • Maintain and update the quotation and purchase tracking spreadsheet.
  • Generate client quotations accurately.
  • Coordinate course bookings with relevant awarding bodies.
  • Assist with booking inquiries via email and manage the CRM system.
  • Review course documentation to ensure compliance with established guidelines.
  • Provide trainers with essential materials and information required for effective course delivery.
  • Prepare training agreements and contracts.
  • Oversee the inventory of training resources.
  • Set up training environments, ensuring all materials and facilities are ready for participants.
  • Secure the premises at the end of each day.
  • Organize meetings at our headquarters, ensuring all necessary arrangements are in place.
  • Support the completion and filing of course documentation.
  • Assist in the creation of certificates as needed.
  • Facilitate the scanning and archiving of course-related paperwork.
  • Help finalize course result documentation.
  • Contribute to delegate evaluations and analysis of agent performance.

Qualifications

  • Excellent interpersonal, customer service, and communication abilities.
  • Capability to manage multiple tasks effectively.
  • Proficient in the Microsoft Office suite.
  • Familiarity with Health and Safety training and the Construction sector is advantageous but not mandatory.