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Pension Scheme Administrator
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Ascendant Recruitment. As a key member of our Pensions Department, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide timely and accurate responses to ensure high levels of customer satisfaction.
- Pension Scheme Administration: Assist with the day-to-day administration of our clients' pension schemes, including online inquiries, scanning of completed case work, and call logging.
- Correspondence and Enquiries: Efficiently handle correspondence and telephone enquiries from scheme members and third parties, ensuring all interactions are professional and courteous.
- Workflow and Procedures: Process work in accordance with documented workflow procedures, maintaining accurate records and ensuring compliance with regulatory requirements.
Requirements:
- Attention to Detail: Demonstrate a high level of attention to detail and accuracy in all aspects of the role.
- IT Literacy: Be proficient in using IT systems and software, with a strong understanding of numerical and administrative tasks.
- Teamwork: Work collaboratively as part of a team, using initiative and problem-solving skills to achieve goals.
- Interpersonal Skills: Possess excellent interpersonal skills, with the ability to communicate effectively with clients and colleagues.
- Education: Have attained a Grade C or above in Maths and English at GCSE/O-Level.
About Us:
Ascendant Recruitment is a leading recruitment company, providing expert services to clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
