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Franchise Operations Manager

2 months ago


Blackburn, Blackburn with Darwen, United Kingdom Discover Retail Full time
Franchise Operations Manager - Retail Coaching Organization

Employment Type: Full-time
Location: Office-based

We are seeking a Franchise Operations Manager to assume a pivotal role in overseeing the operations of our Head Office, which supports a network of franchises.

The ideal candidate will possess a genuine enthusiasm for early sports education, combined with a robust commercial mindset to facilitate effective communication and support for our franchise partners.

This role is integral to a thriving sports coaching enterprise that specializes in developing and delivering workshops aimed at enhancing primary school curricular and extracurricular activities.

Our engaging workshops provide a dynamic and educational environment for children to grow and learn. Currently, we are proud to have a network of over 20 franchise partners, with ambitious plans for immediate expansion.

Due to increasing demand, we have created a new position to manage the existing and emerging franchise network in the North West region.

With a high volume of inquiries from franchisees, our brand is in high demand as it continues to evolve.


Franchise Operations Manager - Key Responsibilities

  • Facilitate communication and support for franchisees and primary schools through both verbal and digital channels.
  • Assist external teams with scheduling, training coordination, equipment management, and addressing any inquiries.
  • Ensure effective management of booking systems and CRM data ownership.
  • Organize review meetings with clients and manage scheduling accordingly.
  • Actively participate in the sales process between the organization and prospective primary schools.
  • Enhance support across the franchise network.

Franchise Operations Manager - Candidate Profile

The successful candidate will have experience in a sales support capacity and will be adept at engaging with external stakeholders.

Key attributes include:

  • Strong administrative skills and proficiency with digital tools.
  • A flexible and adaptable approach.
  • Solid commercial insight.
  • A passion for nurturing and developing young individuals.
  • Possession of a valid driver's license and the ability to travel as needed.

At Discover Retail, we pride ourselves on our long-standing relationships and commitment to excellence. Join us and discover where your talents can lead you.