Technical Account Manager

1 month ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title: Technical Account Manager

Reporting to: Head of IT Sales

Location: Any UK Focus Office (see website)

Salary: up to £50k with OTE - £85k - £100k

About Us

Established in 2003, Focus Group is a leading provider of essential business technology, serving over 30,000 customers across the UK. With a strong presence in 16 offices and a valuation of $1bn, we're a fast-growing company with a passion for innovation.

Job Purpose

The Technical Account Manager (TAM) plays a critical role in managing and growing assigned accounts. Working closely with Business Development Managers, Pre-sales, and Technical Consultants, the TAM will propose and design solutions to meet customer requirements, ensuring exceptional customer satisfaction throughout the customer lifecycle.

Responsibilities
  • Identify opportunities for upselling and cross-selling additional services and solutions to customers.
  • Collaborate with pre-sales teams to develop proposals and presentations that meet customer needs.
  • Attend meetings with customers to determine technical and business requirements, ensuring all necessary information is gathered prior to producing a solution.
  • Provide technical solutions in a professional manner, seeking guidance from pre-sales and technical teams as needed.
  • Sell technical solutions to customers with professionalism and enthusiasm.
  • Provide accurate and timely management information, including pipeline reports and KPIs.
  • Structure and produce compelling sales proposals and commercial documentation outlining cost savings and business benefits.
  • Interface with pre-sales, delivery, and project teams to ensure smooth transitions from sales to delivery.
  • Conduct regular meetings with clients to review service performance and discuss upcoming needs.
  • Develop and maintain strong relationships with assigned clients.
  • Act as the primary commercial point of contact for clients, addressing their technical needs and concerns.
  • Advise clients on best practices, IT strategies, and technology trends.
  • Assist in the development of IT roadmaps and strategic plans aligned with clients' business goals.
  • Ensure the continued quoting and renewal of customer re-occurring services, including Support Contract Renewal.
Requirements
  • Relevant technical background, ideally within an MSP environment such as pre-sales, project management, or technical delivery.
  • Solid technical understanding of core product sets, including M365, Azure, AVD, Windows Server, and associated storage/hardware solutions.
  • Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Solid understanding of Cyber technologies, including Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability, and pen testing.
  • Experience in designing and delivering technical solutions in SME to Enterprise businesses.
  • Full driver's license and willingness to travel to client sites.
  • Experience in producing high-quality commercial proposals, including design, solution overview, and pricing.
  • Ability to cope under pressure and prioritize work accordingly.
  • Customer-focused mindset with a commitment to delivering high-quality service.
  • Proven track record in managing and growing client accounts.
  • Strong organizational skills and attention to detail.
Desired Skills
  • Worked in an IT or Telecom Managed Service environment previously.
  • Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba, or Cisco).
  • Active Microsoft certification (e.g., AZ305, MS100, MS101).
Key Benefits
  • Industry-leading commission structure.
  • Excellent progression, learning, and development potential.
  • Regular socials in a welcoming, inclusive environment.
  • Lucrative bonus and incentive schemes.
  • Pension & Benefits Platform with Exclusive Discounts.
Our Values
  • Respect - Treat colleagues and customers with respect.
  • Integrity - Uphold the highest standards of honesty and fairness.
  • Teamwork - Engage and collaborate with colleagues and partners.
  • Ambition - Determination to be the best that we can be.

We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply.

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