Customer Service Coordinator

2 days ago


Bishop Auckland, Durham, United Kingdom Maximus UK Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless delivery of services to our customers.

Key Responsibilities
  • Manage appointment sessions to optimize productivity and customer service
  • Coordinate with clinical colleagues to ensure smooth running of assessments
  • Welcome and greet customers, providing a professional and courteous service
  • Arrange travel for customers who require assistance
  • Provide administrative support, including filing and record-keeping
  • Collaborate with other teams and stakeholders to ensure effective communication and workflow
  • Perform daily checks to ensure all completed assessments are closed down and moved forward
  • Update records accurately using our in-house computer system
  • Provide cover at other sites as needed
Requirements
  • GCSE level or equivalent in Maths and English
  • IT literate with good Microsoft Office skills
  • Experience in dealing with internal and external stakeholders (desirable)
  • Good written English, grammar, and punctuation for correspondence and record-keeping
What We Offer

As a Customer Service Representative at Maximus UK, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering excellent customer service. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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