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Operations Administration Coordinator

3 months ago

Bury St, Suffolk, United Kingdom Animal and Plant Health Agency Full time

Position Overview

The Animal and Plant Health Agency (APHA) is an exceptional organization where our employees are appreciated, encouraged to express their individuality, and contribute to a diverse workplace. We believe that embracing diversity not only aligns with our values but also enhances our innovation and decision-making processes.
Are you ready to utilize your communication and analytical skills in a role that offers variety and adaptability?
Do you possess outstanding communication abilities?
Do you excel in a dynamic and evolving environment?
If so, we invite you to explore this opportunity.

We are currently seeking a motivated individual for the role of Administration Officer within our Veterinary Investigation Centre.

This position offers a chance to enhance your skills and advance your career. Your primary responsibilities will involve providing comprehensive administrative support across various APHA teams.

Key Responsibilities

You will join a collaborative and supportive team in a fast-paced, reactive, and diverse role. Excellent IT and organizational skills are essential, along with the flexibility to adapt to different tasks as needed. You will engage with a wide range of partners and build relationships with colleagues throughout the APHA.

Administrative Duties

  • Take ownership of specific administrative processes, ensuring tasks are completed in accordance with established guidelines and timelines.
  • Provide various office administrative functions to both the immediate and broader team, including managing submissions, preparing reports, monitoring mailboxes, and accurately entering data into APHA systems.
  • Handle telephone inquiries, following up on unresolved issues. This may involve processing and procedural tasks related to calls, including documenting call details, updating databases, generating paperwork, and adhering to general administrative protocols.
  • Offer support and guidance to colleagues (internally and externally) regarding procedures.
  • Continuously assess procedures in your work area and identify potential efficiencies.

Customer Engagement

  • Communicate effectively and provide exceptional customer service to stakeholders, delivery partners, and clients, both internal and external, to understand their needs and requirements. This may include coordinating with farmers and local veterinary practices for testing arrangements.
  • Collaborate with laboratories regarding test results and reports.

Candidate Profile

We are looking for candidates who can demonstrate the following essential experience and skills:

  • Proficiency in Microsoft Office applications such as Outlook, Excel, and Word, with a solid level of IT literacy.
  • Strong organizational skills.
  • Ability to adapt positively to change.
  • Customer service-oriented mindset.
  • Attention to detail in data entry and document management.
  • Clear and effective communication skills, both verbal and written.
  • Proactive approach to work.

Flexibility in working hours may be required to address urgent tasks or respond to specific events. This role is designed to accommodate the nature of the responsibilities involved. Travel may be necessary for training and meetings.

Core Competencies

During the selection process, candidates will be evaluated against the following competencies:

  • Collaboration
  • Effective Decision-Making

Benefits

In addition to a competitive salary, APHA contributes to your membership in the Civil Service Defined Benefit Pension scheme. We are committed to supporting your ongoing personal development through relevant training, as the inclusion and growth of our staff are paramount to us. Our benefits package includes generous annual leave, staff bonuses, salary sacrifice options, employee discounts, and additional days off for accrued extra hours. We also provide opportunities for volunteering and team-building events.

At APHA, we are dedicated to fostering the development of our employees' skills and capabilities. Upon joining, you will participate in an induction program designed to provide essential information about the civil service, our operations, and our policies. Your line manager will collaborate with you to establish your priorities for the year, creating a tailored performance and development plan.