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Optical Assistant

2 months ago

East Sheen, Greater London, United Kingdom Health Care Personnel Full time
Job Description

Job Title: Optical Assistant - Customer Service Expert

Job Summary:

We are seeking a highly skilled and customer-focused Optical Assistant to join our team at Health Care Personnel. As an Optical Assistant, you will be responsible for providing exceptional customer service, interpreting optical prescriptions, and assisting with the sale of optical products.

Key Responsibilities:

  • Interpret optical prescriptions written by optometrists or ophthalmologists
  • Give advice to patients on lens type, frames, and styling
  • With further training, fit contact lenses and give advice on their care and use
  • Take frame and facial measurements to ensure correct fit and positioning
  • Advise partially sighted patients on the use of low vision aids
  • Advise patients when adjustments or repairs to spectacles are needed
  • Select, manage, and order a range of optical products
  • Order lenses from prescription houses
  • Check lenses on delivery to ensure that they meet the required specifications
  • Arrange and maintain shop displays
  • Liaise with sales representatives from vision care product suppliers
  • Supervise and train trainee dispensing opticians

Additional Responsibilities:

  • Recruit staff and manage their training and professional development
  • Undertake the day-to-day management of the practice
  • Take responsibility for meeting sales targets
  • Maintain stock levels
  • Plan and administer business development, including marketing activities
  • Keep accurate patient and business records

Requirements:

  • Able to communicate with people of all ages and from different backgrounds
  • Able to work well as part of a team
  • Enthusiastic and willing to learn
  • Friendly, courteous, and approachable
  • Able to provide excellent customer service
  • Able to sell products and services
  • Up to date with current styles
  • Tactful and diplomatic

Working Conditions:

  • Work 5 days out of 7, including some late evenings and weekends
  • Wear a uniform
  • Full-time role

Benefits:

  • Bonus scheme
  • Company events
  • Company pension
  • Employee discount
  • Sick pay
  • Store discount

Location: South East London, Greater London