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Sister/Charge Nurse Paediatric Assessment Unit

2 months ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time
Job Overview

We are seeking a skilled and compassionate Sister/Charge Nurse to join our Paediatric Assessment Unit team. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our switchboard.

Main Responsibilities
  • Provide and receive telephony information to and from the public, Trust staff, patients, relatives, and external agencies.
  • Operate the hospital's computerised operator console and large electronic telephone directory, bleep system, and monitoring of alarms.
  • Respond to emergencies quickly and efficiently, prioritising tasks and maintaining confidentiality.
  • Communicate effectively with staff at all levels, using excellent listening skills to overcome language and hearing difficulties.
  • Preserve confidentiality and adhere to Trust policies and procedures.
  • Assist in the training of new staff and participate in the PDPR Process.
  • Undertake identified learning and development opportunities.
Person Specification

We are looking for a candidate with:

  • GCSE standard or equivalent experience.
  • Knowledge of Microsoft Office 365, including Teams, and the ability to use email, internet, and bespoke software.
  • Experience in dealing with the public and coping with difficult situations.
  • Experience of working on a switchboard or call centre.
What We Offer

As a member of our team, you will have the opportunity to develop your skills, work in a fast-paced environment, and contribute to the delivery of exceptional patient care. We offer a competitive salary, excellent benefits, and a supportive working environment.