IT Systems Analyst

4 weeks ago


Manchester, United Kingdom Rendall & Rittner Full time
Exciting Opportunity at Rendall & Rittner

We are seeking a skilled IT Service Desk Analyst to join our team at Rendall & Rittner. As an IT Service Desk Analyst, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person
  • Log and resolve incidents and requests in a timely manner
  • Configure, troubleshoot, and maintain desktop and notebook hardware and software
  • Develop and maintain knowledge of IT systems and software
  • Coach and mentor end-users on IT systems and software
  • Proactively manage updates and resolutions
Requirements:
  • Previous experience in IT hardware and software support
  • Knowledge of ITIL and Microsoft Office 365
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Access to Employee Assistance Programs

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity at Rendall & Rittner.



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