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About Coach

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

As a global house of brands, Coach is part of the Tapestry portfolio – a global leader in the design, production, and distribution of luxury accessories and lifestyle products.

Job Summary

The Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations.

Key Responsibilities

  • Understand how individual productivity impacts the store's overall performance;
  • Behave as a brand ambassador, representing Coach's values and mission;
  • Model sales behaviors taught in company sales training programs;
  • Maintain high energy on the sales floor, ensuring a positive customer experience;
  • Consistently achieve sales goals, driving revenue growth and store success;
  • Participate as a team member, encouraging colleagues to meet and exceed performance standards;

Requirements

  • Excellent English proficiency (essential for effective communication with customers and colleagues);
  • Previous experience in a retail service environment, with a strong focus on customer satisfaction;
  • Background in working in luxury retail, with knowledge of high-end products and services (desirable);
  • The ability to communicate effectively with customers and colleagues, and navigate the sales floor with ease.