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Network Engineer
2 months ago
About the Role
We are seeking a highly skilled Network Engineer to join our managed service team at Stratospherec Limited. As a key member of our team, you will be responsible for providing specialized ICT support to ensure the school/centre maintains high-quality learning facilities.
Key Responsibilities
- Technical Expertise
- Hardware Setup: Connect and check hardware for normal operation.
- Desktop Environment: Set up a suitable desktop environment for standalone or networked PCs.
- Software Installation: Install simple software applications as required.
- Networked PCs: Perform basic setup and checks for networked PCs.
- User Accounts Maintenance: Perform basic maintenance tasks for user accounts.
- Intranet Updates: Use simple utilities to update information on the intranet.
- Network Monitoring: Follow instructions to run basic network monitoring reports or utilities.
- Processes
- Acceptance Testing: Follow acceptance test procedures on new ICT equipment and report results appropriately.
- Record Updates: Update records of installed hardware and software.
- Software Library Maintenance: Maintain a software library and store original copies of installed applications.
- Equipment Transportation: Transfer and transport IT equipment to required areas or rooms within the site.
- Disaster Recovery: Follow processes and tasks described in the school's disaster recovery and maintenance plans.
- Backup and Virus Protection: Follow instructions to implement school backup and virus protection procedures.
- Support Log Management: Accurately record support requests in a log, retrieve details of previous requests if an enquiry is made.
- Support Investigation: Investigate support requests, record diagnostic information, and either resolve or escalate as appropriate.
- Task Time Recording: Record the time spent on tasks and compare it to expectations/allocation as appropriate.
- Checks
- Regular System Checks: Perform regular checks on client systems, including but not limited to:
- Disk space
- Backup
- Event logs
- Cluster Shared Volume/Shared Storage for Hypervisors
- SNMP Traps
- Regular System Checks: Perform regular checks on client systems, including but not limited to:
- Additional Responsibilities
- Monitor Responsibilities: Actively monitor school, LEA/LA, and legal responsibilities.
- Develop H&S Procedures: Develop relevant health and safety procedures and ensure all ICT users follow appropriate practices.
- Self-Regulation: Ability to self-regulate.
- Additional Tasks: Perform any other tasks deemed appropriate by the Technical Management Team or Company Directors.
Requirements
- Experience in a helpdesk or support environment.
- Professional qualifications (Degree/Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) or equivalent, demonstrable experience.
- Other specialist IT qualifications.