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Network Engineer

2 months ago


Abingdon, Oxfordshire, United Kingdom Stratospherec Limited Full time

About the Role

We are seeking a highly skilled Network Engineer to join our managed service team at Stratospherec Limited. As a key member of our team, you will be responsible for providing specialized ICT support to ensure the school/centre maintains high-quality learning facilities.

Key Responsibilities

  • Technical Expertise
    • Hardware Setup: Connect and check hardware for normal operation.
    • Desktop Environment: Set up a suitable desktop environment for standalone or networked PCs.
    • Software Installation: Install simple software applications as required.
    • Networked PCs: Perform basic setup and checks for networked PCs.
    • User Accounts Maintenance: Perform basic maintenance tasks for user accounts.
    • Intranet Updates: Use simple utilities to update information on the intranet.
    • Network Monitoring: Follow instructions to run basic network monitoring reports or utilities.
  • Processes
    • Acceptance Testing: Follow acceptance test procedures on new ICT equipment and report results appropriately.
    • Record Updates: Update records of installed hardware and software.
    • Software Library Maintenance: Maintain a software library and store original copies of installed applications.
    • Equipment Transportation: Transfer and transport IT equipment to required areas or rooms within the site.
    • Disaster Recovery: Follow processes and tasks described in the school's disaster recovery and maintenance plans.
    • Backup and Virus Protection: Follow instructions to implement school backup and virus protection procedures.
    • Support Log Management: Accurately record support requests in a log, retrieve details of previous requests if an enquiry is made.
    • Support Investigation: Investigate support requests, record diagnostic information, and either resolve or escalate as appropriate.
    • Task Time Recording: Record the time spent on tasks and compare it to expectations/allocation as appropriate.
  • Checks
    • Regular System Checks: Perform regular checks on client systems, including but not limited to:
      • Disk space
      • Backup
      • Event logs
      • Cluster Shared Volume/Shared Storage for Hypervisors
      • SNMP Traps
  • Additional Responsibilities
    • Monitor Responsibilities: Actively monitor school, LEA/LA, and legal responsibilities.
    • Develop H&S Procedures: Develop relevant health and safety procedures and ensure all ICT users follow appropriate practices.
    • Self-Regulation: Ability to self-regulate.
    • Additional Tasks: Perform any other tasks deemed appropriate by the Technical Management Team or Company Directors.

Requirements

  • Experience in a helpdesk or support environment.
  • Professional qualifications (Degree/Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) or equivalent, demonstrable experience.
  • Other specialist IT qualifications.