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Solutions Architect
2 months ago
Job Title: Solutions Architect - Digital Transformation
Job Summary:
Rethink is seeking an experienced Solutions Architect to join our Service Operations Team. As a Solutions Architect, you will play a critical role in supporting a large, complex digital transformation programme of work.
Key Responsibilities:
- Elicit the requirements of service operations to enable them to run the new platform and produce a solution design as part of the solution blueprint to meet these requirements.
- Support the development of a solution design that covers monitoring, logging, resilience, dashboard tools, and other service-related needs.
- Work with the service team to elicit service requirements and feed them into the design to ensure ease of operability, including service-related NFRs and SLAs.
- Advocate for service-related needs and ensure they are met in the design across the Salesforce clouds and wider architecture.
- Collaborate with partners and Salesforce architects to develop a solution that meets the needs of service operations.
- Provide technical expertise and guidance to ensure the solution design is fit for purpose for service operations.
Requirements:
- Experience of complex service landscapes across multiple integrated systems and several partners and software vendors.
- Experience of retail web sites and mobile apps.
- Experience of operating web sites and mobile apps and technology/features required to enable service operations.
- Experience of transformation programmes.
- Experience of Salesforce platform and support of it, relationship with Salesforce support function.
- Knowledgeable on website/mobile operational dashboards and able to feed this into the solution design and validate it is met.
- Gravitas to be able to influence and challenge the solution design to ensure it is fit for purpose for service operations.
What We Offer:
Rethink offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are an experienced Architect with a strong background in service design, service management, and Salesforce, please apply here.
