Customer Service Team Lead
1 month ago
Job Title: Customer Service Team Lead
Job Summary:
We are seeking a highly skilled Customer Service Team Lead to join our team at Marken. As a key member of our operations team, you will be responsible for providing exceptional customer service and operational support to our clients.
Main Responsibilities:
- Oversee daily customer service operations and ensure timely completion of tasks.
- Monitor shipments and ensure delivery within agreed time frames.
- Provide customers with updates on services-related issues and develop solutions.
- Develop and maintain excellent working relationships with customers.
- Analysis of operational problems and development of service solutions.
- Advising customers on latest booking times and documentation required.
- Booking shipments using Marken's booking system.
- Supporting other departments within Marken.
- Supplying customers with Marken service information.
- Maintaining customer services team holiday, sickness, overtime records.
- Arranging customer services shift roster.
- Attending management meetings and customer meetings as required.
Requirements:
- Bachelor's degree in business administration or equivalent college degree.
- 3 years of proven experience in a customer service role.
- PC/System Literate.
- Courier and/or Air Freight Industry experience.
- Excellent communication and problem-solving skills.
- Ability to work in a busy environment.
- Flexibility in working hours required.
- Weekend coverage and shift work required.
About Marken:
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. We offer a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide.
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