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Retail Store Manager

2 months ago

Birmingham, Birmingham, United Kingdom Dynamix Recruitment Limited Full time

Job Title: Retail Store Manager

Job Summary:

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Dynamix Recruitment Limited. As a key member of our sales team, you will be responsible for driving sales growth, leading and developing your team, and maintaining a high standard of store presentation and customer service.

Key Responsibilities:

  • Leadership and Team Management: Recruit, coach, and develop a high-performing team, setting realistic objectives and targets, and leading by example with impeccable standards of presentation.
  • Commercial Awareness: Drive all commercial activity within the store, ensuring the effective use of the sales process throughout the team, and proactively controlling and managing customer data.
  • Customer Service: Demonstrate and encourage exemplary customer service at all times, actively managing any complaints received, and ensuring satisfactory resolution in a timely manner.
  • Health and Safety: Take accountability for H&S within the store, including a 100% completion rate of the Monthly H&S Checklist, to ensure that the store is a safe place to work and buy from.
  • Operational Procedures: Compliance with all Operational Procedures and Policies as determined by the Business.

Key Accountabilities:

  • Compliance: Compliance with the Store Commercial & Development plans as agreed with the Area Manager.
  • Health and Safety: Compliance with all Health & Safety Regulations, in line with the Health & Safety Manager.

Requirements:

To be successful in this role, you will need to have a strong background in retail management, excellent leadership and communication skills, and a proven track record of driving sales growth and improving customer service.