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Game Master

2 months ago

London, Greater London, United Kingdom Square Enix Full time
Job Summary:

We are seeking a highly skilled Game Master fluent in German to provide exceptional in-game quality of service and support to our online players of FINAL FANTASY XI & XIV. As a key member of our team, you will be responsible for answering players' in-game questions and requests in English and German, recording and tallying up enquiries, translating texts, and moderating official forums.

Key Responsibilities:

  • Provide timely and accurate responses to players' in-game queries and requests
  • Record and track player enquiries to ensure seamless support
  • Translate texts from English to German to facilitate effective communication
  • Monitor and moderate official forums to maintain a positive community experience

Requirements:

To be successful in this role, you will need:

  • Fluency in German and English languages
  • Knowledge and interest in games and IT hardware

Desirable Skills:

We are looking for candidates with:

  • Previous Game Master/MMORPG experience
  • Experience in call centre or customer service working environment
  • French or Japanese language proficiency

Competencies, Skills & Attributes:

The ideal candidate will possess:

  • Excellent communication skills (verbal and written)
  • Strong sense of customer service
  • Meticulous attention to detail
  • Flexibility (role is shift based)
  • Well-organised and able to adhere to set policy & procedures
  • Ability to operate efficiently under pressure

What We Offer:

As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment
  • Flexible working arrangements, including hybrid working policy

Equality and Diversity:

Square Enix is committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. We welcome applications from candidates of all backgrounds and perspectives.

Hybrid Working Policy:

We offer a flexible working arrangement, allowing employees to work from home three days a week and in our Blackfriars office for the other two days. Alternatively, you can choose to work from our office three days a week and from home two days a week.