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Academic Support Officer

2 months ago


London, Greater London, United Kingdom City, University of London Full time
About the Role

This is an exciting opportunity to contribute to a positive student experience by providing excellent customer service and administrative support. As a Student Course Administrator, you will be the first point of contact for student enquiries, advising on a wide range of course-related matters and dealing with general enquiries from prospective students.

Key Responsibilities
  • Provide routine administrative support to all members of the course office
  • Undertake specific tasks as required
  • Report to the Senior Course Officer / Course Operations Manager
Person Specification

The successful candidate will have administrative experience and experience of working in a busy customer-focused environment, multi-tasking and dealing with people from a wide range of backgrounds.

Excellent customer service, written and verbal communication skills, along with a high level of accuracy and attention to detail are essential requirements.

Knowledge of the Higher Education Sector and of SITS student records database would be desirable.

What We Offer

City, University of London offers a sector-leading salary, pension scheme, and benefits, including a comprehensive package of staff training and development.

We are committed to promoting equality, diversity, and inclusion in all our activities, processes, and culture for our whole community, including staff, students, and visitors.