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Customer Relationship Associate

2 months ago


Fakenham, Norfolk, United Kingdom Elis Full time
About a Career with Elis

Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres.

About the Role:

We are seeking a highly organized and detail-oriented Customer Relationship Assistant to join our team based in Fakenham. As a key member of our team, you will be responsible for managing a portfolio of customers, supporting internal service inquiries, and dealing with customer complaints.

Key Responsibilities:

  • Managing a portfolio of customers for contract management
  • Supporting on an internal service inbox and dealing with customer and internal enquiries
  • Dealing with customer complaints and completing KPI information for Key Account Managers
  • Running and manipulating customer reports within Excel and Power BI
  • Uploading information into customer portals
  • Using simple KPI and KAPTA platforms for reporting
  • Co-ordinating and supporting Key Account Managers with contractual paperwork in line with company processes
  • Working closely with key stakeholders, including local and regional management teams
  • Participating in and supporting continuous improvement projects/workstreams
  • Supporting other teams on annual leave

What We Offer:

  • 29 days' holiday
  • Competitive salary of circa £26,000
  • Discount membership
  • NEST Pension
  • National structure to facilitate ambition
  • Working with a great team