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Digital Workplace Support Engineer

2 months ago


London, Greater London, United Kingdom MSCI Full time
Team Responsibilities

MSCI is seeking a Digital Workplace Support Engineer to enhance our operational capabilities. This role focuses on providing assistance to our Windows 10/11 user base through the Service Now ticketing system.

Your primary responsibility will be to support your designated facility while also being expected to assist with desktop support for other regional facilities remotely.

Our teams are integrated across 11 facilities worldwide, supporting over 30 sites in total.

What We Offer

  • At MSCI, we are driven by our mission to empower better investment decisions. You will be part of a network of innovative and entrepreneurial professionals. This environment encourages you to challenge yourself and set new benchmarks for success.
  • Regardless of your location, you will benefit from transparent compensation structures and a variety of employee benefits aimed at ensuring your financial stability and health.
  • Our flexible working arrangements are designed to help you reach your full potential, providing you with the trust and advanced technology necessary to excel.
  • We prioritize your wellbeing, offering resources to support both your professional and personal life, including our 'Here For You' Employee Assistance Program, which provides confidential support globally.
Key Responsibilities

This position will also involve the installation and maintenance of office technologies (O365) for end users, including support for Outlook, Teams, the Office suite, remote connectivity, VPN, and the setup of laptops/desktops, printers, and A/V conference systems.

  • You will engage with users on-site and provide remote support when they are working from home.
  • Participation in various projects as needed will also be expected.
  • This role reports directly to the EMEA Operational Engineering lead.
  • Flexibility is a key aspect of this position, allowing for a mix of office and remote work.
  • Timely and effective management of assigned tickets will be a crucial part of your responsibilities.
  • The ideal candidate will be dynamic, self-motivated, and capable of working independently as well as collaboratively with other teams.
Skills and Experience

  • A degree in a relevant field, such as Computer Science or a related technical discipline, or equivalent practical experience.
  • Over 5 years of experience in supporting a global Windows desktop environment, with strong troubleshooting and problem-solving abilities.
  • Advanced knowledge in all aspects of a Windows workstation environment, including Windows 10, O365, Azure Active Directory, Teams/Zoom, Intune, and modern desktop management.

Preferred Qualifications:
  • Familiarity with MacOS, Conditional Access Policies, networking services, PowerShell scripting, Digital Experience Monitoring, and Windows Virtual Desktop.
  • Relevant Microsoft or industry certifications and experience in the financial sector are advantageous.
Support and Development

  • Our culture promotes high performance and innovation, encouraging knowledge sharing and collaboration among talented colleagues.
  • We believe that new challenges foster personal growth and innovation. With the right support, you can shape your career path and explore new opportunities.
  • New employees will participate in our Global Orientation program to ensure a successful start.
  • Tailored learning opportunities will be available to help you acquire necessary skills at your own pace, including access to LinkedIn Learning Pro.
  • At MSCI, we are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to succeed.
About MSCI

MSCI is a premier provider of essential decision support tools and services for the global investment community.

With over 50 years of expertise in research, data, and technology, we empower clients to make informed investment decisions by analyzing key risk and return drivers.

We develop industry-leading solutions that enhance transparency and insight throughout the investment process.