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Front of House Ambassador

2 months ago

Coventry, Coventry, United Kingdom Wells & Co Managed Full time

We are a dynamic and growing hospitality company, Wells & Co Managed, seeking a talented and motivated Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering at our popular neighborhood hangout, The Cottage.

Key Responsibilities:

  • Taking responsibility for the customer journey, ensuring their experience is second to none
  • Taking accurate orders and working closely with kitchen staff to deliver a seamless service
  • Ensuring payments and receipts are correct and efficiently processed
  • Confidently recommending menu and drinks offerings to enhance customer satisfaction
  • Observing service and standards, reporting any incidents or issues to ensure a safe and enjoyable environment for customers and colleagues alike
  • Being a supportive and proactive team member, contributing to a positive and inclusive work culture

Requirements:

  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beverage, with a keen eye for detail and a commitment to delivering exceptional customer service
  • The ability to work effectively in a fast-paced and pressurized environment, prioritizing tasks and managing multiple responsibilities with ease
  • A result-driven and ambitious individual, keen to develop their career and grow with our company

What We Offer:

  • A competitive hourly rate, plus tips and a comprehensive benefits package
  • 28 days holiday, plus bank holidays and a generous pension scheme
  • Opportunities for career development and growth, with a focus on employee satisfaction and well-being
  • A fun and supportive work environment, with a strong emphasis on teamwork and collaboration