Operations Support Specialist

3 months ago

Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full time

Company Overview
Burtons Medical Equipment is a premier manufacturer and distributor, specializing in veterinary capital equipment. We pride ourselves on our commitment to quality and service excellence, providing a supportive and professional environment for our employees.

Position Summary
We are seeking a skilled Administrator to join our Service Operations Administrative Team. This role is essential in ensuring the smooth operation of our Field Service Teams and enhancing customer satisfaction.

Key Responsibilities
As a vital member of our team, your duties will include:

  • Managing incoming communications from customers and service engineers.
  • Creating and processing reactive callouts within our internal systems.
  • Handling completed work reports and preparing invoices.
  • Generating quotes and sales orders for replacement parts.
  • Overseeing weekly stock replenishment for service engineers.
  • Maintaining and updating customer online portals.

Candidate Profile
The ideal candidate will possess:

  • Proven experience in a fast-paced office environment.
  • Strong organizational and planning skills.
  • Exceptional communication and interpersonal abilities.
  • Proficiency in data entry with a focus on accuracy and efficiency.
  • Effective time management skills.
  • A commitment to personal and professional development.

Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:

  • Annual salary range based on experience.
  • Full-time employment with a standard workweek.
  • Generous holiday allowance.
  • Pension scheme participation.
  • Opportunities for training and career advancement.
  • Employee engagement events.

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