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Senior Quality Assurance Engineer
2 months ago
We are seeking a highly skilled and experienced Senior Quality Assurance Engineer to join our Operations team in Hemel Hempstead. As a key member of our quality management team, you will play a critical role in ensuring compliance with applicable standards, regulatory and customer requirements, and achieving our functional and site objectives.
Key Responsibilities- Assist the Quality Manager in the development and ongoing management of the company Quality Management System (QMS), including documentation and process reviews.
- Minimize Cost of Poor Quality (COPQ), improve efficiency, and assist in delivering reliable products and services to customers.
- Provide cross-functional support to resolve internal and external concerns.
- Investigate and resolve customer complaints.
- Lead and undertake internal audits (Quality, Information Security, EHS) according to the audit schedule.
- Utilize the 8D methodology for problem resolution and lead root cause analysis for failures and non-conformances.
- Ensure timely closure of Corrective Action and Non-Conformance Reports.
- Participate in the Material Review Board (MRB) process to manage non-conforming materials.
- Represent Quality in Change Control Board meetings and evaluate Engineering Change Requests (ECRs) and waivers.
- Analyze data to drive process improvements and enhance product quality.
- Work on cost-saving projects to achieve annual COPQ targets.
- Lead and facilitate customer visits, third-party audits, and Factory Acceptance Tests (FATs).
- Participate in contract reviews and new product introductions, ensuring quality is built into processes.
- Facilitate Design and Process Failure Mode and Effects Analysis (FMEA).
- Apply core tools like Control Plans and Measurement Systems Analysis (MSA) for comprehensive quality planning and control.
- Ensure compliance with company processes, international standards, and regulatory/customer requirements.
- Train and support team members, leading and mentoring in problem-solving and root cause analysis.
- Escalate concerns to the Quality Manager as needed.
- Undertake delegated activities and deputize for the Quality Manager when necessary.
- Strengthen cross-functional collaboration and contribute to achieving functional and strategic objectives.
- Promote a culture of quality and continuous improvement, supporting organizational changes and implementing best practices.
- In-depth knowledge of ISO 9001 Quality Management System; familiarity with AS9100 Aerospace standard is advantageous.
- Working knowledge of ISO 27001, ISO 14001, ISO 45001, IPC 610, IPC 620 preferred.
- Understanding of new product introduction and product life cycle processes.
- Proficiency in problem-solving and continuous improvement methodologies, Lean manufacturing, and Six Sigma tools.
- Ethical behavior and objectivity.
- Strong facilitation, leadership, and project management skills.
- Excellent presentation, written, and verbal communication skills.
- Strong analytical and problem-solving abilities using tools like FMEA, 8D, and Cause & Effect.
- Collaboration and teamwork skills.
- High energy, results-oriented, and self-motivated.
- Time management, planning, and organizational skills.
- Commitment to personal and professional development.
- Proficient with handheld inspection tools and capable of conducting root cause analysis.
- Proficient in Microsoft Office and SAP.
- Ability to read and interpret technical drawings and specifications.
- Capable of leading and participating in cross-functional discussions.
- Ability to build effective relationships with internal and external stakeholders.
- Strong multitasking and prioritization skills.
- Attention to detail, highly organized, and self-motivated.
- Assertive with the ability to work independently.
- Flexible, adaptable, and positive attitude towards change.
- Ability to work in a multicultural team within a matrix environment.
- Bachelor's degree or higher in quality disciplines, engineering, or related fields.
- Minimum of 5 years' experience in a similar role within production and design organizations.
- Lead Auditor qualification and extensive auditing experience.
- Lean Six Sigma Green Belt certification.
- Proven experience in diagnosing and resolving complex issues.
