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Training Sales Coach

2 months ago

Wigston Parva, Leicestershire, United Kingdom Zoro UK Full time
About the Role

Zoro UK, a subsidiary of Grainger, is a global industrial supplier with a presence in the UK. We are a new business in the Industrial MRO market, focused on delivering exceptional customer service and support.

As a Sales Coach, you will play a critical role in ensuring our Customer Service and Customer Account Teams are proficient in all aspects of customer service and support. You will work closely with our teams to identify training gaps and develop plans to address them.

Key Responsibilities:

  • Onboard new starters and ensure Customer Service Standards are embedded from Day 1
  • Support implementation and ongoing development of Salesforce
  • Work alongside Customer Service and Customer Account Team Leaders and Managers to identify training gaps and develop plans to address
  • Maintain training matrix for both Customer Service and Customer Account Agents
  • Provide on-the-job coaching and experience of coaching team members
  • Experience of Salesforce or similar, working knowledge of Excel and Word to create training material, and knowledge of SAP or similar

What We Offer:

  • 33 days of annual leave including bank holidays, plus a buy scheme of up to 5 days
  • Staff discount on our website
  • Brilliant pension contribution (8% from Zoro UK)
  • Medical, personal accident, life, and income protection insurance
  • Attractive company sick pay
  • Enhanced Maternity and Paternity leave
  • Cycle to Work Scheme
  • Company quarterly events
  • Bright, spacious, modern offices with free teas, coffees, soft drinks, and nibbles

Note: This role is a hybrid role, with office attendance as and when required. Home work will be acceptable for training material creation and other non-delivery elements of the role.