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Doorperson
2 months ago
We are seeking a skilled Doorperson to join our Rooms Department at Raffles London at the OWO. As a key member of our team, you will be responsible for creating a warm and welcoming experience for our guests from the moment they arrive.
Key Responsibilities:- Guest Experience: Assist with managing guest experience throughout the guest journey, ensuring that all expectations are met and exceeded.
- Communication: Communicate with staff and guests in a friendly and professional manner, promoting positive colleague relations and a culture of open communication.
- Teamwork: Support the Valet team with parking and retrieving cars, demonstrating your ability to work collaboratively as part of a team.
- Time Management: Manage time-sensitive targets, prioritizing tasks and maintaining a high level of productivity in a fast-paced environment.
- Driving Licence: Essential for this role.
- Communication Skills: Ability to communicate clearly and efficiently in English, both verbal and written.
- Experience: Recent experience within a 5-star hotel or a similar role.
- Service Standards: Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Teamwork: Ability to work within a team, supporting colleagues and contributing to a positive and inclusive work environment.
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Holiday Entitlement: 28 days holiday including bank holidays, plus a day extra for every year of service up to 5 years.
- Benefits: A range of benefits, including life assurance, enhanced sick pay, and enhanced maternity, paternity, and adoption pay.
- Development Opportunities: Internal learning and development programmes tailored to your needs, as well as opportunities for career progression within the company.
We are committed to creating a positive and inclusive work environment, where all colleagues feel valued and supported. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, we would love to hear from you.